Troubleshooting

How to find a misconfiguration problem.

License Problem - Can't connect to licensing server
 If you experience a problem with the licensing server, which is indicated by the following message: Please download and use the License Updater uti...
Fri, 24 Feb, 2017 at 10:27 PM
Purchased product states "Trial period over!"
Please make sure that you have placed your license file (sent to you after purchasing the product) in your Metatrader's program folder and that the nam...
Tue, 12 Apr, 2016 at 9:50 PM
My custom charts only go back a few days...
The problem you are experiencing is related to a limited amount of historical data on your 1 minute anchor charts. This data is used to build the historic...
Wed, 20 Jan, 2016 at 8:20 PM
Solving Error - Incorrect DLL Version (xxxxxxxx.y)
Metatrader tends to copy DLL files located in the main program folder into the associated data folder whenever a new MT4 build is released. If the p...
Mon, 6 Jun, 2016 at 9:45 PM
Ninja Trader 7 - Unable to write cache data
Whenever you see the following error in Ninja Trader 7 when using the MedianRenko Ultimate or PointO plug-ins: Please note that while the message...
Sat, 10 Feb, 2018 at 11:53 PM
Trade is not allowed in expert properties
Whenever you keep getting "Trade is not allowed in expert properties" when using VTC, please make sure that you've enabled "Allow autom...
Tue, 16 Oct, 2018 at 2:56 PM
Pip values for TP and SL are not correct in VTC for CFDs and Indices
To fix this, you need to synchronize the pip values for CFD or Index instruments. The procedure is as follows: 1) Double click on the order entry box for...
Mon, 7 Nov, 2016 at 9:13 PM
VTC - Failed to copy EA files to Metatrader folder
The "Failed to copy EA files to Metatrader folder"! error message is usually displayed whenever a user tries to update the EA files from VTC while...
Tue, 7 Feb, 2017 at 10:07 PM
Resolving "Can't open input file *.csv" message from CSV2FXT script
Whenever the "Can't open input file *.csv" message box is displayed by the CSV2FXT script, you first need to check if the .scv file is inde...
Sun, 13 May, 2018 at 11:54 PM
Failed to copy EA files to Metatrader folder
Whenever you try to update the EA used by VTC and you get the following error message you need to follow the steps written below: Remove MT4io EA from y...
Fri, 8 Jun, 2018 at 10:28 PM